Meridian Sprout Privacy Policy
Meridian Sprout ("we," "our," or "us") is dedicated to protecting the privacy of our visitors and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our online platform, purchase delightful garden supplies, unique homeware, or botanical accessories, register for plant care workshops, or otherwise engage with our services.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Data: When you make a purchase, register for a workshop, or create an account, we may collect personal identifiers such as your name, shipping address, billing address, email address, and phone number. This information is essential for order fulfilment, workshop registration, and communication regarding your transactions.
- Payment Information: For purchases, we collect payment details (such as credit card numbers or other payment method details). Please note that payment processing is typically handled by secure third-party payment gateways, and we do not directly store your full payment card details on our servers.
- Browsing & Usage Data: We automatically collect information about how you access and use our online platform. This may include your IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access. This data helps us understand user behaviour and improve our website's functionality and content.
- Communication Data: If you contact us via email, phone, or any other means, we may retain a record of that correspondence.
How We Use Your Information
Your information is used to:
- Provide and Maintain Our Services: This includes processing your orders for garden supplies, homeware, and accessories, administering your participation in plant care workshops, and facilitating online sales transactions.
- Improve and Personalise Experiences: We use aggregated and anonymised data to understand product demand, analyse website traffic, and enhance the user experience on our online platform.
- Communicate with You: To send order confirmations, shipping updates, workshop reminders, responses to your inquiries, and other service-related communications.
- Marketing Communications: With your consent, we may use your email address to send you newsletters, promotions, and information about new products, workshops, or special offers from Meridian Sprout. You can opt-out of these communications at any time.
- Security and Fraud Prevention: To protect our online platform, customers, and business from fraudulent transactions or activities.
- Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
Sharing Your Information
We may share your information with third parties only in the following circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfilment, shipping, data analytics, and customer support. These providers have access to personal information only as needed to perform their functions and are obligated to maintain its confidentiality.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information for any other purpose disclosed to you with your explicit consent.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within a reasonable timeframe.
Cookies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in, and understand which parts of our site are most useful. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our online platform may become inaccessible or not function properly.
Third-Party Links
Our online platform may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact us at:
Meridian Sprout
318 Joo Chiat Road, Unit 02-05
Singapore, Central Region, 427560
Singapore